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GameMoor
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descriptionCan't log into the Zendesk help site EmptyCan't log into the Zendesk help site

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I found a post on the ourWorld Zendesk website and wanted to leave a comment, but I can't log into the website or create an account. I tried to log in using my normal oW account information and I was told the information was incorrect, so I clicked the "get a new password" link and sent a password request to my email address, but when I click the link that was emailed to me it just brings me to the sign in page where I can't log in. When I try to create an account it says that page does not exist. How do I use Zendesk

Last edited by Coyetti on Mon Oct 05, 2020 10:41 am; edited 1 time in total

descriptionCan't log into the Zendesk help site EmptyRe: Can't log into the Zendesk help site

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Access it through ourWorld by hovering over Settings, then click on Help, then ''Go'' under Help Page.

descriptionCan't log into the Zendesk help site EmptyRe: Can't log into the Zendesk help site

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The Help/Go button just brings me back to the general ourWorld login page

descriptionCan't log into the Zendesk help site EmptyRe: Can't log into the Zendesk help site

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Have you tried relogging/clearing your cache/cookies? I had that issue once but once I relogged it sent me back to Zendesk when I clicked on Go

descriptionCan't log into the Zendesk help site EmptyRe: Can't log into the Zendesk help site

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Cleared cache and cookies, refreshed, it still sends me to the login screen

descriptionCan't log into the Zendesk help site EmptyRe: Can't log into the Zendesk help site

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I have no idea then

descriptionCan't log into the Zendesk help site EmptyRe: Can't log into the Zendesk help site

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If it brings you back there, your email is blacklisted or it's "already occupied" which usually happens if you've ever changed your security email at least once or in a rare instance when it's not the one that matches the login.

descriptionCan't log into the Zendesk help site EmptyRe: Can't log into the Zendesk help site

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Calibri wrote:
If it brings you back there, your email is blacklisted or it's "already occupied" which usually happens if you've ever changed your security email at least once or in a rare instance when it's not the one that matches the login.


I've definitely changed my security email before, that's probably it
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